JOB TITLE:              Equipment Installer
REPORTS TO:          Help Desk Manager
JOB TYPE:              Seasonal / Variable Hour – Until project completion (6-9 Months)
DAYS/HOURS:         40 hours/week: 8 hour work shift during the hours of M-F, 8am – 6pm, Occassional     Sat. 9am-3pm, flexible hours

 

What does the Equipment Installer do?
Under direct supervision, the Equipment Installer is responsible for the following:

• Contact dealers to schedule their equipment install

• Contact dealer via phone to complete the installation of their network devices that were ordered and configured by the support teams, utilize a screen-sharing App. to remote into dealer’s computer

• Validate location of installed equipment meets requirements and recommendations provided by the support teams

• Test bandwidth and connectivity of diagnostic tools, PC’s, printers and tablets, troubleshoot any connectivity issues that may arise during install appointment

​

What you will be doing:

• Utilize a ticket system to document and summarize install that is completed

• Communicate to coworkers and supervisors both verbally and in writing via phone, email, IM, etc.

• Perform daily activities according to set policies and procedures and document all activities using a ticket system

• Attends meetings, internal training sessions as needed

• Able to work in a fast-paced and flexible work environment - at times, projects and client needs require adaptability and agility to adjust work duties

​

What makes you qualified:

• Ability to be ready to work at your assigned start time

• Reliable, consistent attendance is required

• Proficiency in Microsoft Windows OS and Microsoft Products

• Fluent in English, both written and verbally

• Excellent written and verbal communication skills

• Proven ability to effectively manage multiple priorities and meet deadlines

• Evidence of flexibility and problem-solving skills

• Demonstrated ability to excel both independently and as a team member in a highly collaborative environment

• Possess excellent organizational skills

• Ability to work in a team environment; provide/receive feedback to/from various team members

 

What makes you an All Star:

• High School Diploma or equivalent

• Familiarity with networking concepts and troubleshooting basic connectivity issues

• Experience in a call-center/help desk environment

• Overall technical aptitude

 

Can you meet these physical demands?

• A set work schedule will be provided, but some flexibility is required as hours may vary due to need.

• Attending training on non-scheduled hours may be required periodically.  Advanced notice will be provided.

• Physical demands:  Non-strenuous with low risk; primarily sedentary with some walking, standing, and carrying and lifting of light objects; Adequately lighted, ventilated and climate-controlled area where normal precautions must be observed.

• Work environment: Work is generally performed within a normal office environment using standard office equipment; Moderate noise typical of a business office; Travel for company business required to attend off-site meetings, etc.; May require early morning, night and weekend work assignments; Interaction with contracted providers, staff and vendors by phone and face-to-face will be constant and may be interruptive; Work may be stressful at times.

• Do you have clearance to work?              

• Signing the Company non-solicitation and non-disclosure agreements.

• Acceptable results from a Company initiated background check.

• Compliance with the Federal Form I-9 completion timelines and policies and confirmation of employment authorization by the U.S. Federal electronic system, E-Verify.

• All newly-hired employees are queried through the U.S. Federal Electronic Employment Verification System, “E-Verify”.  Section 1 of the Form I-9 may be completed upon your acceptance of this job offer, but no later than your first day of employment.  On your first day, but no later than your third day, you will need to bring original documentation to verify your eligibility to work in the U.S.

 

What’s in it for you?

​

• 401(k), company matches up to 4%

• Fun and flexible work environment

• Your chance to work at one of the Top Workplaces in Michigan