Our Solutions
Whether you need to secure your systems and applications, move to the cloud, or develop a whole new technological tool, SolvIT has the knowledge, resources, and expertise to implement a custom technology solution that meets all your requirements. And if your end users have a problem, we can solve it for them too with our premium help desk support services.
Read more about our solutions below:
Custom Technology Solutions
As a change leader in the technological world, SI always strives to drive advancement and innovation in our services and solutions. Our team has pioneered new security, storage, connectivity, and data collection solutions that have real-world use in a variety of fields.
SI’s Technical Services Team includes a Systems & Development group of engineers and developers who collaborate with our clients and their suppliers to design new solutions and enhance existing programs. This team specializes in high availability, high-traffic managed web hosting in traditional and cloud infrastructures. Among our successful and ongoing development projects are:
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Automotive diagnostic applications for multiple vehicle support stages
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Local storage, network monitoring, and offline functionality device
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Web application architecture and infrastructure
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Nationwide data acquisition, storage, and reporting/analysis
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Local wireless networking & routing enhancements
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Mobile application for cloud-based identity management
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Online portal solutions
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Specialized technical resources
Project Management
In addition to development and implementation of new technology solutions, SI provides project management resources to supervise the entire process, from planning and development to final testing and handoff. Our Client Delivery Team works closely with clients to ensure that all of their needs are accounted for in the final solution, as well as to continuously follow up on performance and implement updates and improvements once the solution is in the field.
Premium Help Desk Support
Need assistance launching a new product or providing technical or other solutions to an existing or new customer base? For over 14 years, SolvIT has provided contact center and help desk support services for the US, Canada, and Mexico (NAFTA), as well as international clients. Internationalization solutions, including 24/7 operations and language-specific communication, allow us to provide robust support to customers anywhere.
SolvIT has experience aiding customers with the installation and operation of both hardware and software, as well as assisting with sales, equipment returns, and user interface guidance. We utilize state-of-the-art technical tools including fully integrated ticketing and phone systems and remote assistance solutions, and our workforce management tools ensure that your support model will always be appropriately staffed to meet service level agreements (SLAs). Our support solutions range from budget-friendly base models all the way up to premium bundled packages to meet and exceed your customers' expectations.
SI's current customer satisfaction ratings are consistently at 4.5 out of 5 stars and higher. We have HDI-certified management on-site to manage day-to-day operations. We are dedicated to providing your clients with quick and reliable customer service.
Automotive Technology
SI's many solutions for the auto industry are a cutting-edge combination of automotive and information technology. Our team of engineers, technicians, and developers work on projects ranging from diagnostics to customer support to service information validation and enhancement.
Automotive Support Help Desk
Our Premium Support Help Desk provides domestic and international customer support for automotive diagnostic and wiring diagram applications. Our assistance includes networking and wireless issues, vehicle compatibility problems, wiring diagram errors, and infrastructure and application errors.
Vehicle Testing/Validation
SI’s facilities house over 20,000 square feet of garage space where our technicians perform vehicle tear-down services to verify and improve service information and wiring diagrams. Our team also creates and updates graphics and diagrams for various service information needs. We are involved in the entire validation process, from on-vehicle examination to final verification for our OEM clients.
Data Acquisition Solutions
SI has several methods in place to gather connectivity and performance data from diagnostic tools and networking equipment. We can also connect directly to a diagnostic application or the application’s peripherals to seamlessly gather data from vehicle modules or other equipment. We carefully filter and store the data to deliver it to our customers for performance monitoring, troubleshooting, marketing and history tracking.
Diagnostic Software Updates &
Release Management
Our Technical Services Team works closely with diagnostic application developers to maintain the environments which house diagnostic applications and to send software updates to the field. We provide this support during regularly scheduled maintenance hours, as well as in emergency, high-priority situations.
Public/Private Cloud Hosting
As organizations grow and become more flexible, they look to transform their on-premises infrastructure and applications alike into agile and mobile solutions to reflect the way we work and use technology today. The most efficient, cost-effective, and secure way to accomplish this is to embrace the cloud with Infrastructure-, Platform-, and Software-as-a-Service solutions from SolvIT.
SI can plan and execute your company's transition to a public, private or hybrid cloud setup and leverage the right tools and resources to enhance overall security and the user experience. We will continue to provide valuable services with a unique, right-sized cloud strategy for you to secure, improve and expand your network. This may include:
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Strategic consulting, training and education
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Planning and implementing your private and/or public cloud utilization strategy
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Fully managed web hosting
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Security and vulnerability assessments to mitigate risk
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Beta testing to assess your cloud service model prior to production
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Compliance-as-a-service in the cloud
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Cloud implementation as a service
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High availability and redundant infrastructures
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24/7 monitoring and support
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Cloud partner and provider reviews
SolvIT is a partner of Amazon Web Services (AWS), and has experience with migrating and managing hosted applications and infrastructure in the Amazon cloud. This includes services such as migration planning; managed hosting; disaster recovery; and application architecture, design, pricing, and cost analysis. We can help you understand what cloud services can do for you and what implications they may have on your technology systems and budget.
Data Acquisition & Validation
SI's data acquisition (DAQ) solutions can collect data from diagnostic, networking, or other tools according to set variants. SI validates the data, securely stores it, and delivers it to our customers in the desired format. Our DAQ client can be integrated with a preexisting application or externally connected to the application.
What Will DAQ Do for Me?
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Reporting: Track and report the status of an ECU or other vehicle module, record vehicle instrument readings, and monitor performance of networking equipment
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Analysis: Compare data to the manufacturer’s standard to assess the state of a vehicle or component or performance trends within a network
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Reactive Troubleshooting: If data reveals a negative performance trend, the manufacturer or developer can develop and release a fix
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Track History: Document an exact history of internal updates, modifications, maintenance, and fixes so technicians can easily retrace services
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Marketing: Based on recorded history, a service provider can proactively send reminders or discounts/coupons to customers or corporate can market better equipment to vendors if performance is lagging
Data Validation
SI's team of experienced mechanics and technicians verify data that we have collected or that was produced by outside sources. We are especially familiar with automotive data and currently provide wiring diagram verification and improvement for several major vehicle lines. Our online content management system (CMS) options allow easy data sharing, collaboration and check-ins.
Service Documentation
Our team is well-versed in creating wiring diagrams and other diagnostic illustrations/graphics, verifying service and diagnostic data through on-site vehicle tear-downs, and interfacing with our customers at every step.